Transport charges

The transport charges are not included in the price of the products, these expenses vary according to the weight and from the place of delivery and are the responsibility of the customer. The carriage costs which are to you invoicees are systematically indicated before the validation of your order. You will not have any expenses additional to pay with the delivery or after validation of your order.

Delivery periods

You profit with montventoux.com from delivery periods fast (48 H for the Metropolitan France). The deliveries are ensured by the operators of the group the Post office: Colissimo for the countries covered by this service, parcel posts for the others. The time before reception of your order depends on two elements: the availability of the product and the delivery period after handing-over to the conveyor. The announced times get along starting from the handing-over with the conveyor and thus out possible waiting of availability of the product. In the event of absence during the delivery a transit advice note is deposited in your letter-box. You will be able to then withdraw your parcel in the post office nearest to the address of delivery, during 15 days, on presentation of the transit advice note. You will be informed by e-mail as of handing-over of your order to the conveyor. In the event of complaint, the customer must express precise reservations in writing on the delivery order of the conveyor and confirm them at the latest in the 24 hours by e-mail or letter registered with AR to Montventoux.com.

Retractation In accordance with the L121-16 article of the code of French consumption, the customer has a time of 7 days retractation frank as from the day of delivery of the ordered good. The request for refunding will have to be done either by e-mail or by letter registered with AR. Transport charges and other expenses (tax, customs…) engaged for the return to Montventoux.com are the responsibility of the customer. The product will have to be turned over in its packing of origin, in perfect state, not used without marking of some kind that it is accompanied by a copy of the delivery order. The refunding of the products is due within 30 day as from the date of reception at Montventoux.com provided that it is not noted any anomaly. You will not have any expenses additional to pay with the delivery or after validation of your order.